Understanding Your Refund Rights

We, at The Organic Supplies, are working hard tirelessly to provide you with the highest level of customer satisfaction. Our products once opened cannot be repackaged or resold due to high level of commitment to quality. We do not accept returns on open merchandise. However, only in unusual circumstances, if the product is damaged during product delivery then we offer replacement of the product. Product damage should be reported to us within 12 hours. You have to self-ship the product to our address. We will issue a store of Rs.150 in your wallet account or special Discount coupon of one time use. Is Provided which you can use for future purchases. Once we receive the product, we will perform quality checks and issue replacement/store credit as per your requirement.

Please note that we cannot offer exchanges or refunds on any sale, opened or used products. The Organic supplies is not responsible for damage after delivery of product. Please allow one to three weeks from the day you return your package for your request to be processed. You will be contacted once your return is complete. All claims for damages or missing items must be reported to customer service within 12 hours of delivery. Post 12 hours we will not be entitled to process your request. You can mail us your concerns at theorganicsupplies@gmail.com

Returns: Only For Unforeseen Events After Higher Management decision, Returns can be processed under 48hours with in 2 working days.

Product must be returned to us within 7-10 days from the date it has been delivered to the customer. Product must be returned with all tags attached in its original condition along with all packing material, courier receipt, invoice & other papers.

Refund: Refund can be processed within 48hours under 2 working days, it will be credited back in same Bank Account.

Please note : Refund  and Cancellation for Service Provider Company

Due to service providers in nature “NO REFUND”,“NO CANCELLATION” will be entertained once the Payment has been made. We do not accept returns on open merchandise.

Cancellation Policy

Orders once placed through www.theorganicsupplies.co.in can be cancelled within 2 hours of placing the order. Post completion of 2 hours, orders will not be cancelled and no refunds will be made.

Damages caused upon negligence or incorrect application cannot be covered under the Returns Policy.
No exchange or return can be processed in case of allergies/skin reactions, dislikes of fragrance or color variations.
We highly recommend checking the ingredients list in case of known allergies and performing a patch test prior to use to check for unknown allergies.

Out of stock items

We apologize for the inconvenience this may cause. You can Wishlist your favourite product, once they are in-stock you will receive an automated mail from our end and you can place your order in one click.

Payments

The Organic Supplies offers various payment options for your convenience:

1. Credit Cards (Visa, MasterCard)
2. Debit Card (Visa Electron, Maestro)
3. Net Banking (all major banks in India)
4. UPI payment
5. Bank Transfer (helpful when you don’t have any credit card and want to prepay for the order)
   

For credit card, debit card and net-Banking transactions, The Organic Supplies has trusted payment gateways that use encryption technology to ensure protection of your card information. It is 100% Safe and Secure to pay through your card or net banking account.